Refund and Returns Policy
Overview
You have 7 days from the day your order arrives to request a return. After 7 days I can’t offer a refund or an exchange.
To be eligible, the item has to come back in exactly the condition it left in, in the same packaging it shipped in — bags, boards, sleeves, top loaders and all.
Sealed product
Factory-sealed items cannot be returned once the seal is broken. This includes sealed card boxes, packs, blasters and tins, sealed figures and statues, sealed sets, and anything else sold as sealed.
This isn’t negotiable, and it isn’t personal. A sealed box that comes back opened is no longer the thing I sold — I can’t resell it as sealed, and I have no way to know what came out of it. If you’re not sure you want a sealed item, ask me before you buy rather than after.
Graded and slabbed items
Graded items must come back in the original slab, uncracked and undamaged, with the label intact. A cracked slab, a scratched case or a removed label means the item can’t be accepted back.
Raw comics and single cards
Return these in the same bag, board or sleeve they arrived in. Raw items are graded by eye and handled carefully on my end — if one comes back with a new crease, spine stress, a bent corner or fingerprints that weren’t there when it shipped, I can only issue a partial refund reflecting the change in condition.
If something arrives damaged or isn’t as described
Get in touch within 48 hours of delivery and send photos of the item and the packaging it came in. This one’s on me. I’ll cover return shipping and refund you in full, or replace the item if I have another copy.
Damage in transit counts here too. Keep the box and the packing material — carriers usually want to see them.
How to start a return
Email me at shop@jgauctions.com with your order number and what you’d like to return. Don’t ship anything back before you hear from me — returns sent without being arranged first can’t be tracked to your order and may not be refundable.
I’ll reply with the return address and how to pack it.
Return shipping
If you’ve simply changed your mind, return shipping is yours to cover, and the original shipping charge isn’t refunded.
If the item was damaged, misdescribed or the wrong item, I cover return shipping and refund the original shipping too.
Either way, use tracking and insure anything valuable. Until a return reaches me, it’s still your package — I can’t refund an item that never arrives.
Refunds
Once your return arrives and I’ve checked it over, I’ll email you either way. Approved refunds go back to your original payment method, usually within a few business days, though your bank may take longer to post it.
If a refund hasn’t shown up after a week, check your account again, then your card issuer, then get in touch with me and I’ll chase it.
Items I can’t accept back
- Sealed product with a broken seal
- Graded items returned outside the slab, or in a damaged slab
- Items returned after the 7-day window
- Items returned in worse condition than they shipped
- Anything returned without arranging it first
Questions
Ask me anything before you buy — more photos, closer detail shots, condition notes, a shipping quote. I’d far rather answer ten questions up front than process one return.